UPDATE: I'm going to continue my services after an insightful and meaningful conversation with the owner. Despite the recent negative experiences, I've always appreciated the quality of the service itself and as a business owner myself, I understand the growing pains a company goes through when making changes. I'm going to bring it up to 4 stars and at the end of the year if it's smooth sailing as before, I will update to give back that 5th star.About a year or so ago, Stride changed how they bill for services opting for a monthly fee instead of billing when you get a visit. I opted to keep it quarterly or whenever I booked an appointment because we've been with them for at least 4 years.Unfortunately, this type of customer doesn't work for Stride anymore and their automated processes. That's when the issues started happening. Getting service visits booked after 1 or 2 months instead of 3 to 4 as I request them.Recently, I got an email out of the blue saying I was being cancelled. Turns out their system assumes you no longer want to be a customer if you don't have a date booked with them. I called to get it cleared up multiple times, then booked a service date.No one showed up for the appointment.Called next day and turns out I was never booked in due to my account being listed as cancelled. They were apologetic and sent Ramone out asap. Got the invoice as usual but it was voided and a call apologizing for everything. I figured hey, mistakes happen with new systems it's all good since they comped the bill for all the headaches they put me through.Well, imagine my surprise when a few days ago I get notice my bill is 60 days past due. Now I'm seriously irate, I send them the bill they sent me and they're like, oh it's a system error since we cancelled your account.Wait, WHAT???? So now I supposedly didn't pay for services that magically became 60 days past due overnight from being zero.5 stars for Ramone, he was thorough and attentive. I was in the middle of a meeting but he was great about communicating via text and letting me know about issues.
Response from the owner: We appreciate you allowing the opportunity to provide great service to you. Please reach out if you ever need anything. We are more than happy to help! We do appreciate you supporting us, and staying loyal to us. Thank you again!