Stride Pest Control
Excellent
5.0
Based on 1317 reviews
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Great company! Customer service is excellent, and the techs with Stride do a great job. We recommend Stride Pest Control for all of your pest control needs.
Response from the owner: WOW! Thank you so much for your recommendation! We appreciate you guys! We are always here when you need us! Thank you for supporting local!
Justin is the BEST!!!
Response from the owner: We love hearing this! Thank you for trusting Stride! We appreciate your support!
The people I've communicated with at Stride have all been well-informed, friendly, and helpful. They were understanding even when I had to reschedule because I couldn't get my cats into the carriers because they hid! And so far, no more fleas!
Response from the owner: Thank you for sharing your experience! We're so happy to hear that our team was able to assist you with understanding and care—even with those clever cats! It’s great to know that the fleas are gone, and we’re here whenever you need us. Your satisfaction means the world to us!
UPDATE: I'm going to continue my services after an insightful and meaningful conversation with the owner. Despite the recent negative experiences, I've always appreciated the quality of the service itself and as a business owner myself, I understand the growing pains a company goes through when making changes. I'm going to bring it up to 4 stars and at the end of the year if it's smooth sailing as before, I will update to give back that 5th star.About a year or so ago, Stride changed how they bill for services opting for a monthly fee instead of billing when you get a visit. I opted to keep it quarterly or whenever I booked an appointment because we've been with them for at least 4 years.Unfortunately, this type of customer doesn't work for Stride anymore and their automated processes. That's when the issues started happening. Getting service visits booked after 1 or 2 months instead of 3 to 4 as I request them.Recently, I got an email out of the blue saying I was being cancelled. Turns out their system assumes you no longer want to be a customer if you don't have a date booked with them. I called to get it cleared up multiple times, then booked a service date.No one showed up for the appointment.Called next day and turns out I was never booked in due to my account being listed as cancelled. They were apologetic and sent Ramone out asap. Got the invoice as usual but it was voided and a call apologizing for everything. I figured hey, mistakes happen with new systems it's all good since they comped the bill for all the headaches they put me through.Well, imagine my surprise when a few days ago I get notice my bill is 60 days past due. Now I'm seriously irate, I send them the bill they sent me and they're like, oh it's a system error since we cancelled your account.Wait, WHAT???? So now I supposedly didn't pay for services that magically became 60 days past due overnight from being zero.5 stars for Ramone, he was thorough and attentive. I was in the middle of a meeting but he was great about communicating via text and letting me know about issues.
Response from the owner: We appreciate you allowing the opportunity to provide great service to you. Please reach out if you ever need anything. We are more than happy to help! We do appreciate you supporting us, and staying loyal to us. Thank you again!
Very pleased with service. Your technician Raul is always so courteous, professional and knowledgeable. Thanks
Response from the owner: Lorraine, thank you for the review and for being a great customer! We are glad to hear that you're satisfied with the service that Raul provided. We look forward to your future service! -Stride Pest Control, San Antonio
We appreciate the service! Raul R is very professional and accommodating. We look forward to using the service again in the future.
Response from the owner: Thanks so much, Lisa! I’m glad Raul provided professional and accommodating service. We’re happy to have you with us and look forward to helping you again in the future! -Stride Pest Control, San Antonio
Great friendly service every time!
Response from the owner: THANK YOU LISA! We appreciate you!
I called Stride on Friday evening hoping to schedule an appointment right away. I got an appointment for the next day. Raul messaged me that he was 20 minutes out. He was super polite and helpful. He went up in the attic and found the dead and really large Roof Rat. He disposed of it and filled up the poison that it had been eating that killed him. I am SO incredibly grateful that Stride was able to have someone “Raul” come out Right away.
Response from the owner: Thanks, Chris! I’m so glad we could get you scheduled quickly and that Raul was there to help take care of the problem. His thoroughness and professionalism really shine—especially in situations like this. It’s great to hear he handled everything so well, and we’re grateful for your trust in us! -Stride Pest Control, San Antonio
Raul , a Very professional Tech. Your service is excellent.
Response from the owner: Eduardo, thanks for the review and for being a great customer for almost 3 years! Thanks also for the feedback on the service provided by Raul, we are happy to hear you are satisfied! -Stride Pest Control, San Antonio
Raul R is pest control technician he prides himself with attention to detail and his customer service is great. Stride has been my go to for few years now great service thank you
Response from the owner: Thank you for the review & feedback Luis! Welcome to the Stride family! We're so glad to hear about the experience Ruben provided. We look forward to helping you keep the pests in your home under control. -Stride Pest Control, San Antonio
Stride pest control serviced my home today. Raul R. is a great technician he's quick to inform you about the service being performed in addition to any concerns that I may have encountered since the last visit. His attention to detail is great. Satisfied with stride pest control for my pest control needs.
Response from the owner: Thanks, Luis! I’m so glad Raul took the time to keep you informed and address any concerns. His attention to detail really makes a difference. We appreciate your support! -Stride Pest Control, San Antonio
Raul was the best! He helped me out tremendously!
Response from the owner: Thanks for the review and feedback, Ian! We're glad that Raul was able to help you out and make such a great impression. We are always happy to help! -Stride Pest Control, San Antonio
I was able to get next day service on a Saturday which I didn’t expect, but I was grateful because we had been stressed out over a rodent issue in our home. Raul R. the technician was very thorough and provided knowledgeable feedback on my concerns. Will definitely recommend!
Response from the owner: Thank you, Gabriela! We're glad we could offer next-day service and help relieve the stress of your rodent issue. It's great to hear Raul provided thorough and knowledgeable service. We appreciate the recommendation!
Very professional and courteous service. Raul is very thorough in his service. Very pleased with his attention to details. Highly recommend Raul for his service.
Response from the owner: Thanks so much for your kind words, Isaac! I’m glad to hear Raul’s professionalism and attention to detail left such a great impression. He really takes pride in being thorough, and it means a lot that you’d recommend him. -Stride Pest Control,
We have been with the company for about four years now and it has to be the best in the area. Raul R. has came to our property for a while now and he has done a GREAT job! He is very knowledgeable in what he is doing and does not rush in putting the applications down. He also showed up earlier than expected which is always plus! Raul R. Keep up the great work!
Response from the owner: John, thanks so much for sticking with us for four years! It’s awesome to hear that Raul has been doing such a great job for you. His knowledge, attention to detail, and timeliness really set him apart. We’ll be sure to share your kind words with him—he’ll love hearing it. We’re so glad to have you as part of our family! -Stride Pest Control, San Antonio
Tyler did a great job.
Response from the owner: Thank you so much for your 5 stars! We appreciate you!
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