Frequently Asked Questions

When discussing risk there are usually two factors at play – toxicity and exposure.  An analogous example would be pumping gasoline at a gas station. Gasoline is toxic to humans, but the way you pump it there is no exposure, and hence little risk.  We use very low toxic products, but more importantly, we are extremely careful about where we apply each product. There is little chance of exposure to you and your pets, so extremely low risk.

Yes. We can’t promise you will never see a bug again (no one can), but if you see anything out of the ordinary after the service we will provide a complimentary re-service. If we have serviced several times for the same issue with no improvement we will refund your money.  Please note: this has never happened in our company.

It depends. Some issues can be resolved in one visit, but some require multiple treatments. This would, of course, be on a case by case basis and depend on how well you implement our recommendations after the service is performed. The majority of clients sign up on a regular maintenance schedule to prevent pests from returning.

We moved away from one time services simply due to the fact that insects come back. By providing services in a proactive manner it is much easier for your home to stay insect free.  We call it a ‘service agreement’ and there are usually discounts available when you sign up for a regular maintenance.  Our maintenance plans also come with unlimited free re-services if there are any problems in between.

Our prices are quoted on a case by case basis – it will depend on what types of pest problems you are experiencing specifically, square footage of the home or business, and other factors. We have somewhat standard pricing for certain services, but requesting a quote will give you a specific price. We don’t use high-pressure sales tactics.  REQUEST A QUOTE

For most services, you don’t need to do anything. Typically you should move any toys/loose items near the baseboards or on the floor, but there is no need to move any furniture. Flea, Tick, Chigger, German Roach, and Bed Bug treatments require more preparation. A Preparation Sheet will be provided before your service when required.

You will be given a three hour arrival time window before your service date.  Your technician could arrive anytime within these three hours, but will also call you when on the way to give you a better idea of arrival time.  Your tech will knock on your door, greet you by name, and wear shoe covers inside. They usually start on the inside and then move to the outside of the home or business. A residential service typically takes about an hour for the initial visit.

These are just different application methods – granules look like fertilizer – we use it to treat outside of the homes. They tend to work better than spray for certain treatments. Granules get below the thatch layer where the bugs like to hide. We use a liquid spray around doors & windows, around the foundation of the home or business, and occasionally inside. We also use baits and other formulations appropriate for the situation.

It is common to see an increase in pest activity right after the service is performed because things are getting stirred up out of their hiding places. You should allow about 10-14 days for this to occur and if any major problems are still occurring after this time period please let us know.

Yes.  The products we use are odorless, colorless, and are considered pet and people-friendly.  The only thing we ask is that people and pets stay off any treated area until dry, but you won’t need to leave the home.

A lot of people ask if our products are organic – but this is a loaded question because the word organic has a lot of different definitions. One definition is ‘it has a carbon atom attached to it’ – but purely organic means that it has never been touched by man. When people ask about this they are usually wondering if we have botanical service options – this is not pesticides but rather oils from plants and completely from nature. In most cases, we don’t recommend this type of product, but we can provide it if needed. Typically it can be a lot more expensive, doesn’t last as long, and requires more treatments.

IPM stands for integrated pest management, which means there are more ways to protect from pests than just putting pesticides down – we suggest different IPM tactics to our clients. There are things you can do such as reducing conducive conditions and habitat manipulation. For example – if you have a pile of wood next to your home it will make it more likely for pests to get into the home. We take a look around the home and fix what we can or make recommendations on how to fix them. There are also different sanitation practices that you can perform.  *See our Service Page for more information about Stride Forward.

They come in the main entry points where people enter the home – through doors, garages, windows, etc – weep holes are a common entry point in Texas. We will provide different recommendations to help prevent future infestations with our Stride Forward Program.

Basic rodent control for smaller things like mice and rats is offered, but we are currently not handling larger rodents like squirrels and raccoons. We do trapping on the interior of the home and baiting on the exterior. We don’t recommend placing bait inside because you run the risk of them dying in the walls. We can also seal entry points where the rodents are entering the building. We can recommend you to another company if you are dealing with larger wildlife.

The treating and extermination of bedbugs can be a difficult and complex procedure. Our certified technicians have the training and tools necessary to remove the infestation without danger to you or your pets. Stride Pest Control’s Bedbug Service comprises of two visits; the initial treatment visit and a follow-up, inspection visit 10-14 days later. Learn more about this service HERE.

No, we don’t. This is very rarely needed. Fumigation is usually only required for dry wood termites, which are very rare in Texas. If this is a problem for you, we have another company we can recommend.

In the pest control industry, you have to be licensed by the Texas Department of Agriculture – so all of our technicians are licensed. Licensing requires a minimum of 40 hours of on the job training and 28 hours of classroom training in every pest control category.  We are also required to do yearly continuing education training. All of our staff go way above the minimum of training each year.

Yes – our company does a full background check on our employees and regular drug screenings in order to ensure the safety of our clients.

We accept cash, checks, and credit cards – we can even set up an auto-pay option through an e-check or credit card.  We also offer a 5% discount to pay for the year in advance.