Frequently Asked Questions
If you've got questions, we've got answers!
Our prices are quoted on a case by case basis – it will depend on what types of pest problems the client is experiencing specifically and square footage of the home. We have somewhat standard pricing for certain services, but requesting a quote will give the client a specific price.
The cost of this type of service would depend on what kind of spiders, what color, what size, etc – we encourage clients to do a quarterly maintenance service – but there is no pressure either way – can just do a one-time service.
There will be a three hour time window that your technician could possibly arrive and we will let the client know what that time window is. The technician can call the client when on the way to the appointment. Our team will come knock on your door, greet you by name, and wear shoe covers inside. They usually start on inside and then move to the outside of the home. The service typically takes about an hour for the initial service.
Yes – all of our services are pet and people friendly. They are typically odorless and colorless as well. We tend to have clients put their dogs outside when performing the service and then have them place the dog back inside when servicing outside. This is just to make sure the technicians aren’t bothered and can complete the service in a timely manner.
We like to tell our clients that it is common to see an increase in pest activity right after the service is performed because things are getting stirred up in their hiding places. Clients should allow about 10-14 days for this to occur and if any major problems are still occuring after this time period then the client should give us a call.
At Stride Pest Control we feel that we have several competitive advantages. We are a local service provider, which enables us to offer better service and have greater attention to detail. We use the best products out on the market – if something comes out on the market that is better than what we use then we will switch to that product instead. We won’t just keep using a product because it is the cheapest. We want our services to work for our clients. We aren’t necessarily the cheapest provider in town but not the most expensive either – ‘you get what you pay for’ – we provide something that really works!
It doesn’t always take more than one service to get rid of pests. This would of course be a case by case basis and also depend on how well the client implements IPM tactics after the service is performed. The majority of people sign up on a regular maintenance schedule – statistically from experience about 25% of people do a one time service and about 75% schedule routine maintenance with our company.
No – we would never require this and it would be up to the client to decide if they want routine or just a one-time maintenance. We call it a ‘service agreement’ if you do the regular maintenance services – there discount involved if you do this as well as unlimited free re-services if there is any problems in-between.
There is 40 hours of on the job training and 28 hours of classroom training in every pest control category that our employees are in (we do general pest control and termite control – so classroom trainings in both of those are required) We are also required to do yearly continuing education trainings. In the pest control industry you have to be licensed by the Texas department of Agriculture – so all of our employees are licensed.
Yes – our company does a full background check on our employees and regualar drug screenings in order to ensure the safety of our clients.
We can’t promise that you will never see a bug again but if you see anything out of the ordinary after the service we will come out again and do a re-service for free. If we do multiple treatments and still cannot seem to fix the problem then we would refund the money, but we have never seen this happen with our company.
The products we use are less toxic than table salt. The typical risks are toxicity and exposure – a good example is pumping gas in your car – gas is toxic to people but we pump it into our car and it’s not toxic to our car and there is no exposure to us as it is pumped inside. We use very low toxic products and we are extremely careful about where we place the product, so there is little exposure to the client and any pets in the home.
A lot of people ask if our products are organic – but this is a loaded question because the word organic has a lot of different definitions. One definition is ‘does it have a carbon atom attached to it?’ – but purely organic means that it has never been touched by man. When people ask about this they are usually wondering if we have botanical service options – this is not pesticides but rather – oils from plants and just completely from nature. In most cases we don’t recommend this type of product, but we do offer it. Typically it can be a lot more expensive, doesn’t last as long, and requires more treatments.
IPM stands for integrated pest management, which means there are more ways to protect from pests than just putting chemicals down – we suggest different IPM tactics to our clients. There are things you can do such as reducing cultural conditions. For example – if you have a pile of wood next to your home it will make it more likely for pests to get into the home. We take a look around the home and fix these problems or suggest how to fix them to our clients. There is also different sanitation practices the client can perform as well.
We accept cash, checks, and credit cards – we can hold cards on file for clients doing multiple treatments – we also give a 5% discount to people who pay for the year in full.
For most treatments you don’t need to do a lot. If anything you should move items from under the sink, so that we can focus on that area. You should also move any toys/loose items near the baseboards or on the floor, but there is no need to move any furniture.
These are just different application methods – granules look like fertilizer – we use it to treat outside of the homes – They tend to work better than spray for certain treatments. Granules get below the tantric layer where the bugs like to hide. We also use the spray to spray near doors and windows near the foundation of the home and often times inside. We also use baits and other things like that.
They come in the main entry points where people enter the home – through doors and garage doors – weep holes is common entry point in Texas – windows are common, etc. There are different IPM methods you can use to keep them out afterwards as mentioned above.
Basic rodent services for smaller things like mice and rats are offered, but we are currently not handling larger rodents like squirrels and raccoons. We do trapping on interior of the home and baiting on the outside. We don’t recommend doing baiting in the interior of the home because you run the risk of them dying in the walls and then you have to deal with that afterwards. We will recommend our clients to another company if they are dealing with larger rodents.
No we don’t. We don’t typically need to do this in Texas – very rare. Only one company in Texas (Galveston) performs this type of service, so we would bring them in on that situation Fumigation is usually only needed for dry termites, which we don’t really get in Texas.
We don’t do a lot of bed bug work and we usually refer someone else for that. They are a difficult pest to control, but there are different methods you can use to control them that we can recommend.